Terms and Conditions
The Terms you see below are important because they outline the legal rights of prabhupadaworld.com, a platform owned Touchstone Foundation Mumbai, and our users. They explain the rights you give to us when you use the services of prabhupadaworld.com. They describe the rules everyone needs to follow for payments and refunds.
1. Introduction
Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services. By accessing, the prabhupadaworld.com website, any other feature or other prabhupadaworld.com platforms, you agree to be bound by these terms and conditions (“Terms”) and our Privacy Policy. If you do not accept all these Terms, then you may not use Our Website. In these Terms, “we”, “us” , “our” or “prabhupadaworld.com” refers to prabhupadaworld.com, and “you” or “your” refers to you as the user of our Website and other training resources.
2. Changes to the Agreement
We may modify these Terms, for any reason at any time, by posting a new version on our website, these changes do not affect rights and obligations that arose prior to such changes. Your continued use of our website following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes.
If you do not wish to continue using the Service under the new version of Agreements, you may terminate your account / services by contacting us by emailing the support at [email protected]. These policies and procedures apply to all prabhupadaworld.com products sold on this site or any other site owned by prabhupadaworld.com.
3. Hours of Function
The prabhupadaworld.com team is operational from Monday – Friday: 10:00 A.M- 6:00 P.M IST. We observe a close on all government declared holidays.
4. Payments, Cancellations, and Refund policy
Transactions successfully debited by the payment gateway but not confirmed back to our system will be deemed failed transactions. All such transactions are eligible for refund post reconciliation. Such transactions will be refunded in 10-15 working days. Comments and inquiries should be sent to: [email protected]. We are also available on call at +91 89763 82249.
5. Personal Data
We retain the personal information that we collect at the time of your online donation, as long as it is required for statutory or legal purposes. We use your personal information only for the purposes for which it is meant. However, you can also opt to receive our communications related to our events, special offers and various other opportunities for volunteering in our organization, and we use your personal data for these communications.
6. Shipping Policy
Our shipping partnerships with DTDC, Delhivery, and India Post parcel ensure reliable delivery services across the country. The estimated delivery time varies based on the location, typically ranging from 2 to 10 working days. Users seeking express delivery options can contact us at +91 79085 63910 for assistance.
In the unfortunate event that a package is lost or damaged during shipping, we will initiate a refund process after verifying the issue with our delivery partners. We kindly request our users to notify us at +91 79085 63910 within 2 days of receiving the package if any problems arise with their delivery.